Refund policy

Last updated 08/08/2026

Returns and Refunds

We have a 14-day return policy, which means you have 14 calendar days after receiving your item(s) to request a return. To request a return, please contact us at Hello@28minna.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, a return label will be sent to you via the email address associated with the original order. Return requests will be cancelled if your items are not shipped within 5 calendar days of your return label being sent.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be refunded on your original payment method or a store credit card. Please remember it may take several days for your bank or credit card company to process and post the refund.

Please note, all fees associated with returns (return label cost and 20% restocking fee) will be subtracted from your refund - resulting in a refund amount less than the original amount paid.

 

Damages and Issues

Please inspect your order upon reception. We perform our own quality checks of every piece to ensure only high quality items are delivered to our customers, but please contact us immediately (within 3 calendar days of delivery) if the item you received is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions/Non-Returnable Items

Unfortunately, we cannot accept returns on sale items, pre-sale items, pre-order items, or gift cards.

All items purchased at/during in-person shopping events (pop-ups) are final sale and cannot be returned.

Certain types of items - earrings, special collection items, limited collection items, and/or philanthropy supporting items - cannot be returned. Please get in touch with us if you have questions or concerns about your specific item.

 

Exchanges

At this time, we do not accept exchanges. If you would like to purchase a different item, the fastest way to do so is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at Hello@28minna.com.